Articles on: Apps

Zendesk Live Chat App

ExpandCart provides an integration with the Zendesk chat app, which enables you to offer a live chat service on your storefront to provide support to your customers.

In this article, we will let you know how to install the app and use it in a few easy steps:

1- Create an account with Zendesk

- To be able to use the app, you will need to create an account through this link

- Once you’ve logged in to your Zendesk account, go to settings from the side menu, then choose widget, then get started.

- Copy the code in the embed web widget.

2- Install and setup Zendesk Live Chat App

- Go to apps and services from your store dashboard, then search for Zendesk Live Chat App then click on install:

- Once you have installed the app you will be accessing the app settings page.

- Fill in the required information such as the email address associated with your Zendesk account, password, and the embed code that we have copied.

- Through the add module button, choose the page where the chat icon will be displayed. It’s preferred to be the start page.

- Insert the Store Identity name in its field, then choose the language, or you can leave it as auto-detect.

Once you are done with all the app setup, click on the Save button, and the chat bubble will be displayed on your storefront page:

Updated on: 23/01/2023

Was this article helpful?

Share your feedback


Thank you!