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WhatsApp: Notifications & Chat

The WhatsApp Notifications Application integrates the store to the WhatsApp business API interface; you can send customers messages through your WhatsApp business number and receive ones as an admin, and display a WhatsApp icon for customers to contact you in no time.

In this article:

Automated Notifications (WhatsApp Bot)
WhatsApp Chat

Application's Features:

Sending notification to the new customer for the new account's registration and order status.
Receiving notifications as a store admin if a customer registered an account, a new order was placed, or an order's status was changed. 
Showing a WhatsApp icon so customers can contact you via WhatsApp with one click through your store, as well as checking the latest messages on your store's dashboard.

Firstly, we will go to the WhatsApp application to install it by accessing your store dashboard and opening the "Apps & Services." Then, we will click on the connect button shown in the following screenshot:

You will be asked to sign in with your Facebook account. Once you sign in or create an account, you will be redirected to this pop-up: 

As stated in the pop-up, you will need a Facebook and Whatsapp Business Account; if you already have a Meta and WhatsApp Business account, you will have the option to connect it directly; if not, you will be redirected to this step to create a one:

You will be providing the rest of the business data, and once it's done, it will be get verified in a few moments:

After it's verified, your Meta business account will be created and set up successfully:

Afterward, you will be guided to create a WhatsApp business profile:

Finally, you will need to verify your WhatApp number, which has to be a new number that was never associated with any WhatsApp account. If it's being used as a personal number, delete the WhatsApp account first:

Once you verify the number successfully and continue, a confirmation message will appear and you will wait for some time until WhatsApp approves the integration process and the verification is completed. Your WhatsApp Business account will be successfully connected to your store:

Congratulations! Now you can use the WhatsApp notifications & Chat features!

Automated Notifications (WhatsApp Bot)

Once it's successfully integrated and installed, you will be redirected to this page. The notifications are divided into two parts, customers and store owner (Admin) notifications. You can access both through this tab:

In all of the notifications templates, you can use the following shortcodes or variables in all languages:

{firstname} {lastname} {order_id} {order_date} {telephone} and the {comment} variable, in case you changed and order status and left a comment or a note and want the customer to be informed about it.

Note: Any template in any of the languages will get approved from WhastApp's end independently. It takes up to 1-2 Business days to get approved. Additionally, it is entirely up to WhatsApp to accept or reject the template.

Customer notifications:

Firstly, to hide or display (It won't disable or activate the templates, it's just a display option for you) the customers' notifications, please refer to this button:

Registration notifications: Write the template in each language activated on the store. You can use the shortcodes and variables while typing it. Don't forget to activate the template by clicking on the Active button and then submit it as follows:

You can track the approval status here below the same template:

The same applies to all of the templates. They should be approved first. Even if you edited an approved template, it would need new approval once it's edited.

New order notification: To notify customers when placing a new order

Add New Template (Changed Status): You can click the following button to add a message template to be sent in case the order's status changes to a specific status; you can add one for every status by clicking on the same button:

Once you submit it, it will be subject to the 24 hours approval period. You can activate the template through the Active button once it's approved. For the new templates you are adding, you can delete them at any time:

Store owner/Admin notifications:

For the store owner notifications, you can still use the shortcodes we mentioned earlier in this article:

{firstname} {lastname} {order_id} {order_date} {telephone} and the {comment} variable, in case the order status was changed and you want to be informed of the reason or the note left while changing the status. To hide or display the store owner notifications to you, please refer to this button:

Registration notification: when a customer registers an account, you will receive a WhatsApp message:

New order notification: Get a WhatsApp message (As an admin) whenever a customer places a new order:

Add New Template (Changed Status): Track and get notified whenever an order on your store gets changed to a specific status:

You can create a template for every status. You can delete it at any time, too, after submitting it.

WhatsApp Chat

After integrating WhatsApp successfully following the integration process mentioned above, you have now added the WhatsApp chat function to your store:

Whenever you want to check your WhatsApp chat messages, you can refer to the WhatsApp chatting tab and communicate with your customers instantly and address their inquiries. The WhatsApp icon will look like that on the storefront; customers can click on it and chat with you instantly: 

To change any of your WhatsApp profile settings, please refer to this icon:

Finally, through the settings tab, you can select to whom the WhastApp icon should be displayed, and the countries that can receive the notifications or even login out by clicking on the red button at the bottom-right corner:

Updated on: 23/01/2023

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