You can review and control customer reviews on your store products by going to the products section from your store’s dashboard
Click on the 3 dots next to the add product button, then go to Reviews.
In the following example, we will learn how to add rating to one of your store's products, how it appears on your storefront, how it appears in your store's control panel, and how to control the ratings in general.
the product named: Classic Plastic Foldable Table.
On the product page on your storefront, you will find the product rating option.
The customer will be able to leave his rating and comment, and the system will record the customer’s name and input.
The customer’s input will be reflected in the review section in your dashboard.
If you you have many product ratings, you can search by product name in to review the ratings for this specific product.
Product name: Classic Plastic Foldable Table.
To review a specific rating and control how it will be displayed on your store front, click on the 3 dots next to the rating, then click on Edit.
You will be directed to the review page, which includes all the rating data such as (product name, reviewr name, review, comment)
All reviews are disabled until it gets enabled by the store manager.
The review will be available and displayed in the product page for the rest of the customers after it gets enabled.
For more information about enabling and disabling the reviews and how it gets displayed on the product page, you can refer to this article.
You can permanently remove a specific review
Check the review you wish to delete.
Then click on the delete icon.
Confirm the deletion step.
Exporting product reviews by excel file:
There is an icon in the reviews page which is the Export Icon, through which you can export specific product reviews (by checking the required product/s and then clicking on the Export icon) or all product reviews on the page (by clicking on the all product box).
After clicking on the Export icon, you can choose the appropriate file that will be downloaded to your computer, where the Export icon includes the following (Copy, Export to CSV, Export to Excel, Export to PDF).